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Asda’s forecourt strategy is offering a clear lesson for the wider convenience sector: when a service line is both customer-facing and revenue-generating, reliability matters as much as ownership. The retailer, which operates about 800 forecourts across the UK, has been using a fully managed model with AIR-serv for air-and-vacuum machines,…
Contact centre technology buying has become far more complicated than it once was. As customer expectations rise and operating models shift, organisations are navigating a crowded market of platforms, specialist tools and emerging capabilities, with cloud contact centre suites increasingly assembled from native functions plus…
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Zip has broadened its procurement platform with a new set of AI tools aimed at automating the route from purchase request to payment, in a move that pushes the company further into finance and accounting operations. According to the company, the new Procure-to-Pay automation is designed to handle tasks that…
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View AllA misaligned spreadsheet is all it can take to lose a wholesale account. In apparel, where timing, availability and buyer confidence matter as much as product, duplicated data and disconnected workflows can quickly turn a routine season order into a commercial failure. That is why more brands are moving towards…
