revolutionising srm 3

AT&T and Amdocs have deepened a long-running partnership with an eight-year agreement that is intended to use artificial intelligence to modernise the American telecoms group’s business and customer operations. According to the companies, the arrangement brings together Amdocs’ aOS platform, which the vendor describes as an agentic operating system for…

Harvey Norman’s general manager of major appliances, Chris Coen, used the final day of this year’s conference in Sydney to make an unusually blunt pitch to suppliers: the retailer wants them to make money as well. Speaking alongside executive general manager for electrical Haydon Myers…

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