Schneider Electric began its supply chain overhaul with an uncomfortable lesson. In 2012, the industrial technology company asked customers what they really made of it, and while its products were praised for quality and capability, the delivery experience lagged behind. That gap, Stuart Whiting, the…
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Industrial organisations are increasingly turning to agentic digital workers as a way to relieve a mounting shortage of time, talent and operational bandwidth. In new research commissioned by IFS and carried out by The Futurum Group, industrial staff were found to lose 41% of their time to manual, repetitive work,…
Generative AI is shrinking the traditional travel-booking funnel, according to MakeMyTrip Group CTO Sanjay Mohan, as travellers increasingly bundle questions about flights, transit visas, payment discounts and trip preferences into a single exchange rather than moving step by step through search, selection and checkout. Speaking…
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Walmart’s grocery business has become about far more than filling baskets. What is increasingly apparent is that food is the mechanism that brings shoppers back repeatedly, week after week, and gives the retailer a stronger grip on the wider relationship it has with customers. That recurring footfall matters because grocery…
For many mid-market businesses, supplier management stops being a back-office discipline and becomes a live operational risk the moment lead times slip, quality varies or delivery promises start to depend on a handful of overextended relationships. What begins as a purchasing function quickly reaches into…
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View AllFor many enterprise wholesale brands, the real challenge is not whether to digitise their trade business, but how to avoid forcing every account into a single buying model that was never meant to serve them all. That issue is becoming sharper as brands split their wholesale business between large retail…
