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Amazon has moved beyond using logistics as a support function for its retail empire and is now offering that network to the wider market. With the launch of Amazon Supply Chain Services, the company is opening its freight, warehousing, customs, fulfilment and delivery capabilities to businesses of all sizes, including…
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Asda’s forecourt strategy is offering a clear lesson for the wider convenience sector: when a service line is both customer-facing and revenue-generating, reliability matters as much as ownership. The retailer, which operates about 800 forecourts across the UK, has been using a fully managed model with AIR-serv for air-and-vacuum machines,…
Contact centre technology buying has become far more complicated than it once was. As customer expectations rise and operating models shift, organisations are navigating a crowded market of platforms, specialist tools and emerging capabilities, with cloud contact centre suites increasingly assembled from native functions plus…
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View AllChina has moved from defensive retaliation to a more assertive phase in its economic confrontation with the United States, tightening the screws on foreign firms as trade and technology tensions deepen. In the past few weeks, Beijing has sharpened its response to Washington’s sanctions and export curbs by using a…
