FedEx and ServiceNow are deepening their partnership in a bid to bring more automation and predictive intelligence to supply chain and procurement operations, a move the companies say is designed to help businesses respond faster to disruption and make better sourcing decisions.
The expanded collaboration, unveiled at ServiceNow’s Knowledge 2026 event in Las Vegas, links logistics data from FedEx Dataworks with ServiceNow’s Source-to-Pay and broader supply chain management ...
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tools. FedEx said its transportation network generates more than two petabytes of data a day, information the companies intend to use to move customers beyond simple shipment tracking and towards more automated decision-making.
ServiceNow chief executive Bill McDermott cast the effort as part of a wider shift in enterprise operations, saying: “Supply chain transformation is the only way forward.” Raj Subramaniam, FedEx’s chief executive, said the aim was to make supply chains “smarter for everyone” by pairing network intelligence with AI-driven workflows.
The first phase of the initiative is centred on procurement. The companies are introducing new capabilities intended to give purchasing teams better visibility into supplier performance and risk, with features that include supplier insights drawn from FedEx network data, automated onboarding assessments and ongoing performance indicators based on ServiceNow information and anonymised FedEx benchmarks.
According to the companies, the tools are meant to help organisations spot fragility earlier, assess suppliers more quickly and react with greater speed when disruption hits. Rather than forcing users to move between separate systems, the integration places logistics intelligence inside existing procurement workflows.
The latest move builds on a broader industry push to combine AI with supply chain resilience, as companies contend with geopolitical tension, volatile freight conditions and persistent cost pressure. FedEx and ServiceNow said they will continue exploring further applications for intelligent supply chain management and enterprise automation.
Source: Noah Wire Services
