Mondelēz International and Accenture plan to use agentic artificial intelligence to redesign the snack maker’s order-to-payment operations, linking customer service, supply-chain and finance teams in a programme intended to speed collections and improve working-capital management.
The companies said the initiative would build on Mondelēz’s global cloud-based enterprise resource planning system and a process-intelligence layer. They expect the technology to give staff a cl...
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earer, more immediate view of transactions and help resolve problems sooner, but have not disclosed an implementation timetable, financial targets or measured results.
Order-to-Cash covers the stages from placing an order to receiving payment. At Mondelēz, it handles millions of transactions across markets and distribution networks, according to the companies. They say the planned changes could also improve delivery and customer service by making activities such as credit checks, fulfilment, invoicing and collections more coordinated.
The announcement describes expected benefits, not results already achieved. Accenture’s newsroom account likewise gives no quantified outcomes or timetable, while the companies’ statements caution that the project may not deliver its anticipated gains and that AI use brings risks.
Mondelēz chief information and digital officer Filippo Catalano said the company was seeking to connect the process more closely across its operations. “Built on the digital foundation of our new global cloud ERP and powered by agentic AI on top of our process intelligence layer, we’re transforming Order-to-Cash into a more connected, intelligent end-to-end flow that helps our teams work more efficiently, respond faster to customer needs and gain greater visibility into our operations.”
Accenture’s Marco Ziegler said the work was intended to improve collections, working capital and operational efficiency, with business outcomes used to assess its value. The companies also suggested the approach might later be applied to other functions.
The project comes as companies explore how AI can be incorporated into routine operational processes. However, the announcement does not specify which tasks will be handled autonomously, how human oversight will work, or how the partners will measure success beyond their stated focus on outcomes.
The businesses provide a sizeable operational setting for the project. Mondelēz reported 2025 net revenue of about US$38.5 billion and sells products in more than 150 countries, according to its annual report. Accenture reported fiscal 2026 revenue of US$74.2 billion and a workforce of about 814,000 in its year-end fact sheet. Those figures describe the organisations’ scale; they do not demonstrate that the new programme has generated savings or improved performance.
Source: Noah Wire Services
