Levi Strauss & Co. says it has now standardised more than 80% of its global business processes as it pushes ahead with a wider technology overhaul built around SAP S/4 Fashion, a cloud-based ERP platform.
The denim maker said the programme has allowed it to retire more than 90 legacy systems and bring more than 2,600 employees onto a single platform using shared data and common workflows. Rather than heavily tailoring the software to its own operations, Levi’s has opted t...
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o use SAP’s standard functionality, a choice the company argues will make the system easier to adapt as business needs change.
Jason Gowans, Levi’s chief digital and technology officer, said the goal was not simply to fix immediate operational issues, but to build a platform that could keep pace with the market and support emerging AI and automation tools.
The company is already beginning to layer those tools into the system. Levi’s says AI agents are being used to handle sales orders, vendor compliance work and invoice capture, tasks that previously needed manual intervention. It also says it worked with SAP to create an upgrade process that takes about 20 minutes, sharply faster than what it describes as the industry norm of 48 hours.
The latest milestone follows the completion last month of the migration of operations in 14 countries across East Asia Pacific and China. That came after earlier go-lives in Mexico, Canada, the US, South Africa and India. Levi’s still has work to do in the Andes, Brazil and Europe, with those migrations expected to finish by mid-2027.
The ERP project is part of a broader digital reset at the company. Levi’s is also working with Microsoft on an agentic framework, coordinated by a “super-agent”, spanning IT, human resources and operations. It has launched two AI tools of its own, Stitch for store operations and Outfitting for consumer styling support.
Chief executive Michelle Gass said earlier this year that these efforts were “rewiring the company for a bold future”, pointing to potential gains in customer experience and efficiency. The strategy reflects a wider trend in retail, where firms are modernising core systems as a foundation for AI adoption and better data visibility.
Source: Noah Wire Services
