In an era where global supply chains are increasingly intricate and interconnected, Federal Express Corporation, recognised as a leader in express transportation, has unveiled FedEx Surround®, a sophisticated monitoring and intervention solution aimed at transforming logistics management. This innovative tool is now available in the Philippines, alongside multiple markets across the Asia-Pacific region, including Australia, Japan, Malaysia, New Zealand, Singapore, Taiwan, and Hong Kong SAR, with plans for wider expansion across other APAC markets.
FedEx Surround® represents a significant advancement within the company’s existing suite of shipping and tracking solutions, providing customers with enhanced visibility and control over their shipments. The service is designed with flexibility in mind, offering three distinct levels of operation: Select, Preferred, and Premium. It caters to various sectors, notably healthcare, aerospace, and high-tech, where the integrity and timely delivery of shipments are critical.
The system’s core components include real-time global visibility and predictive analytics bolstered by artificial intelligence and the innovative SenseAware ID technology. This advanced sensor, which attaches to packages, allows for continuous location tracking, transmitting data every two seconds through Bluetooth Low Energy to WiFi access points or gateway devices throughout FedEx’s extensive network. As a result, shipments equipped with SenseAware ID are monitored significantly more frequently than those relying on traditional scanning methods, generating unprecedented volumes of real-time data about their locations.
FedEx also emphasises its commitment to customer security and reassurance through 24/7 expert support. This includes dedicated teams positioned at various hubs and stations, offering proactive monitoring and personalised reporting tailored to individual customer needs. Maribeth Espinosa, Managing Director of FedEx Philippines, commented on the solution’s relevance in the Philippine market, noting, “The market is becoming increasingly complex and interconnected, but we are dedicated to helping local businesses navigate these challenges with advanced logistics and digital solutions.”
Moreover, the comprehensive features of FedEx Surround® go beyond simple tracking. They include special handling protocols that prioritise critical shipments, cold chain support for temperature-sensitive items, and custom alerts for potential delays. Such capabilities empower businesses to not only gain insights but also to act swiftly in response to any disruptions within their supply chains.
The integration of artificial intelligence and machine learning within the FedEx Surround® system further enhances its capabilities. By predicting possible delays and disruptions in transit, it enables both FedEx and its customers to make prompt, informed decisions that can mitigate the impact of unforeseen events. This predictive capacity is vital as it allows businesses to enhance their operational efficiency and improve customer satisfaction through timely deliveries.
As FedEx Surround® rolls out across regions, it exemplifies the company’s broad strategic vision to embrace innovation in logistics. The tool also aligns with a growing trend across the industry towards digitalisation, wherein companies increasingly adopt smart technologies to refine supply chain management. As logistics challenges continue to evolve, such solutions are poised to play a pivotal role in how businesses manage shipments on a global scale.
In conclusion, FedEx Surround® not only enhances operational capabilities but also offers peace of mind to businesses by delivering a suite of tools designed for real-world conditions. This innovative solution stands to redefine how stakeholders within the supply chain monitor their shipments, ensuring that, regardless of global logistics challenges, they can maintain a competitive edge through heightened visibility and control.
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Source: Noah Wire Services
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