Cleo's new AI-driven platform offers real-time risk detection to reduce supply chain chargebacks

Cleo has expanded its retail-focused chargeback prevention offering with a new release that uses agentic workflows to pull fragmented information from across enterprise systems into a single live view, aiming to help suppliers spot fulfilment risks before they turn into deductions or penalties.

The company says the updated capability sits inside its Cleo Integration Cloud platform and is designed to give users a real-time picture of which orders are progressing as planned, whic...

h are vulnerable, and what corrective steps are needed before deadlines are missed. Rather than waiting for retailer scorecards or post-event deductions to expose problems, the system correlates signals around an order as it moves through the supply chain.

Mahesh Rajasekharan, Cleo’s president and chief executive, said the aim was to shift suppliers away from responding after the fact and towards intervening while orders are still in motion. He said the software applies AI to live order data so teams can identify risk earlier and understand what is driving it.

The release builds on Cleo’s earlier chargeback prevention work and comes as the company pushes further into supply chain orchestration. According to Cleo, customers can now coordinate multi-enterprise order processes across trading partners, systems of record and different document types through the platform.

Industry coverage of the launch has highlighted the financial pressure that chargebacks and deductions place on suppliers. Supply chain trade publication SDCExec noted that such penalties can consume as much as 5% of annual revenues, underscoring why retailers and suppliers are increasingly looking for more predictive tools rather than manual exception management.

Cleo says the new functionality is intended to support that shift by combining notifications, drill-down views and scorecards in one operational environment. In practice, that means users can monitor fulfilment performance as orders move through the process, with the goal of protecting margins and avoiding the retailer disputes that often follow missed requirements.

Source: Noah Wire Services