Genpact has launched an AI-driven deductions recovery platform for consumer goods companies, expanding its push into so-called agentic services as it looks to win more work in finance and operations.
According to the company, the system is built on Microsoft Azure and uses specialised AI agents to automate the identification, validation and resolution of disputed deductions. Genpact says the offering is intended to cut manual effort, improve compliance and reduce revenue leakag...
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e in trade deductions, a persistent headache for companies that deal with large volumes of claims and chargebacks.
The service is aimed at a problem that can be costly. Genpact says unresolved deductions can erode margins and slow cash collection, while its marketplace listing says businesses may lose as much as 1% to 5% of EBITDA each year through deduction issues linked to pricing disputes, trade terms and compliance failures. The company also says the product can speed deduction cycle times by up to 20% and lift annual recoveries by up to 15%.
The launch fits with Genpact’s broader strategy of packaging applied AI for specific enterprise workflows, particularly where there is strong demand for automation and better controls. The company has been building out its Data-Tech-AI capabilities, and its latest accounts showed that segment continuing to grow, alongside stronger revenue and earnings in the year to December 31, 2025.
The timing is also notable. Genpact’s shares have been under pressure this year, with the stock having fallen sharply over the past 12 months and reaching a 52-week low in June, according to market data. That backdrop makes the new product an important test of whether the group can turn its AI investments into more durable client demand and improve sentiment among investors.
For consumer goods companies, the appeal is straightforward: faster resolution of disputed deductions, better visibility into root causes and less strain on back-office teams. Genpact says the platform integrates with existing ERP systems and is designed to help finance teams make quicker decisions based on more complete data.
The company is entering a crowded field, however, with larger consulting and technology rivals also promoting industry-specific AI tools for finance and operational functions. Whether Genpact can convert the launch into meaningful revenue will depend on adoption, implementation speed and how effectively the product proves its case in a business area where savings are often hard-won and closely scrutinised.
Source: Noah Wire Services
