Kalaam Telecom Group, a prominent provider of digital infrastructure and ICT solutions in the Middle East, has announced a strategic partnership with Silah Gulf, a customer experience and business process outsourcing firm, to jointly enhance digital transformation efforts across Bahrain, Saudi Arabia, and Kuwait. According to the announcement, the collaboration will focus on delivering integrated digital services with an emphasis on Unified Communications, Fixed Telecom, and Cloud-based platforms tailored to government and enterprise clients.
The companies claim that this partnership will combine Kalaam’s advanced telecom, digital, and cloud infrastructure with Silah Gulf’s expertise in customer engagement and operational excellence, aiming to boost service delivery standards and drive efficiency in various industries. Veer Passi, Group CEO of Kalaam Telecom Group, said in a statement that the alliance reflects a commitment to innovation and supporting enterprises in adapting to the evolving digital landscape. Feras Ahmed, CEO of Silah Gulf, highlighted their shared ambition to accelerate digital adoption and contribute to national transformation agendas.
Kalaam Telecom Group has been expanding its footprint in the region by acquiring several established telecom firms in Bahrain and Kuwait and launching operations in Saudi Arabia in recent years. The company’s portfolio includes next-generation digital solutions such as voice and communication services, cloud computing, managed networks, cybersecurity, IoT, big data, and data centre services. Its subsidiary, Kalaam Carrier Solutions, provides extensive connectivity with a network infrastructure that spans 53 Points of Presence and multiple regional data centres across the MENA region.
Industry recognition further underscores Kalaam’s influential role in regional digital transformation. The company was recently named one of the Top 50 MENA Leaders by Global Thought Leaders, praised for pioneering ISP solutions and connectivity across key verticals including banking, education, healthcare, and government sectors. Kalaam’s terrestrial cable system, Kalaam Network Optical Transit (KNOT), and ownership stakes in the international Europe-India Gateway undersea cable system, position it as a significant player in regional telecommunications infrastructure.
The collaboration with Silah Gulf fits Kalaam’s broader strategy of enhancing its digital service offerings and operational capabilities. However, it comes amid a competitive digital transformation landscape in the Gulf region, where numerous tech and telecom firms are vying to capitalize on government-driven digital agendas. While Kalaam and Silah Gulf express confidence that their partnership will elevate service standards and accelerate digital adoption, market observers note that successful integration and delivering tangible client outcomes will be critical to maintaining their leadership amidst increasing competition.
In addition to this partnership, Kalaam has been strengthening its cybersecurity capabilities through a strategic alliance with SecurityHQ, a global managed security service provider. This move aims to address the growing demand for secure digital solutions tailored to local regulatory and operational needs in Bahrain and Saudi Arabia, reflecting Kalaam’s comprehensive approach to digital transformation.
Overall, the Kalaam-Silah partnership represents a significant alignment of digital infrastructure and customer experience expertise aimed at supporting the region’s evolving enterprise needs. Whether this collaboration will set new benchmarks for service delivery in the MENA market remains to be seen as the companies begin rolling out their integrated digital solutions.
Source: Noah Wire Services
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