Epicor has rolled out its Prism AI portfolio across Latin America, extending a product it says is designed to give manufacturers and distributors direct, conversational access to live ERP data inside Epicor Kinetic and Prophet 21.
The launch comes as companies across the region face persistent pressure to improve productivity and resilience. The OECD’s Latin American Economic Outlook 2025 said labour productivity in Latin America and the Caribbean increased by only 0.9% a yea...
Continue Reading This Article
Enjoy this article as well as all of our content, including reports, news, tips and more.
By registering or signing into your SRM Today account, you agree to SRM Today's Terms of Use and consent to the processing of your personal information as described in our Privacy Policy.
r on average between 1991 and 2024, compared with 1.2% in OECD countries. The same report pointed to volatile supply chains shaped by climate disruption, trade-policy uncertainty, geopolitical tensions and continuing infrastructure and logistics bottlenecks.
Epicor says Prism is meant to address those conditions by embedding vertical AI agents into everyday ERP workflows rather than asking users to rely on separate analytics tools or specialist data skills. According to the company, the platform can interpret live operational data, related documents and existing permissions within its software environment, while preserving governance and security controls already in place.
The product includes more than 18 pre-built agents, with use cases ranging from explaining why material requirements planning recommendations were generated, to flagging risks in supply, demand and fulfilment, to extracting and validating documents in accounts payable and compliance processes. Epicor also says the system is intended to help less experienced staff work more effectively in ERP environments by surfacing embedded guidance and operational knowledge.
Arturo Buzzalino, Epicor’s chief product officer and chief innovation officer, said AI adoption in the region was accelerating, but argued the real value lay in turning existing operational data into faster decisions rather than simply adding more technology. He said Prism was designed to help teams spot issues earlier, cut manual work and act with greater confidence.
The company frames the launch as part of a broader shift towards what it calls “Cognitive ERP” , a model in which systems move beyond record-keeping to support real-time interpretation and action. Epicor says Prism is built on an industry-specific data ontology drawn from decades of experience in manufacturing and distribution, and is intended to help firms make quicker decisions without losing visibility into how those conclusions are reached.
For Epicor, Latin America is a significant growth market, and the release follows recent Prism launches in Europe, North America and ANZ. For customers, the promise is not only faster access to information but also a reduction in routine analysis and implementation effort, with the company claiming that partners can configure and customise projects more quickly with human oversight.
The wider implication, Epicor suggests, is that enterprise software is moving towards a more conversational and outcome-focused model, in which AI is embedded directly into daily operational systems rather than layered on top of them.
Source: Noah Wire Services
