Decisiv has announced a new industry coalition to set common standards and accelerate digital integration for commercial vehicle service management, featuring major truck manufacturers and technology providers at TMC 2026.
Decisiv announced a formal industry coalition to steer the next phase of its Service Relationship Management (SRM) platform at TMC 2026, presenting a coordinated effort among truck makers, dealers and technology providers to set common service-managem...
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ent standards and accelerate digital workflows, according to a report by Transport Topics.
The SRM Alliance, Decisiv said, is intended to fund, govern and shape an open roadmap for the platform. Founding members named by Decisiv include Paccar, Isuzu Commercial Truck of America, Hino Trucks and KPIT, with additional backing from dealer groups, component suppliers and service partners. Decisiv’s chief executive Tim Hardin described the initiative as “a coalition of the willing” and said the partners are working to simplify how dealers and technicians obtain parts and manage repair events. “For 25 years, the commercial vehicle industry has had software that manages service,” Hardin added. “Today we’re announcing something different , … a coalition of the willing.”
Decisiv has been progressing toward standardisation for more than a decade, initially focusing on specifications to link dealer management systems. The alliance, the company says, marks a shift from ad hoc integrations toward formally agreed standards covering not only DMS platforms but also telematics, fleet management systems, diagnostics and other ecosystem contributors. “Now here we are, coming together as an industry, really to establish those as formal standards,” Pete Russo, Decisiv’s chief alliance officer, said. He outlined a three-part governance model: an executive committee comprising Decisiv, vehicle manufacturers and KPIT to set priorities and funding; dealer and fleet participants; and a broad layer of ecosystem partners including inspection and diagnostic providers. “Everything is transparent and governed,” Russo said.
Decisiv has already publicised a series of partnerships that extend the SRM ecosystem. According to Decisiv, integrations with component makers Cummins-Meritor and Phillips Industries will bring digital inspection capabilities into service workflows, aiming to raise safety, compliance and asset performance while streamlining parts and repair processes. The company also notes the SRM network now spans more than 5,000 service provider locations and fleets, and includes collaborations with trailer OEM Wabash plus aftermarket and tool suppliers Diesel Laptops and Truckmore to broaden support for trailer and equipment maintenance.
Several OEMs are deploying SRM-based solutions. According to Decisiv, Isuzu Connect has been launched on the company’s technology to centralise service history, recall information and standard repair times across Isuzu’s dealer network, while Hino Trucks has connected new vehicles to its Hino Case Management system powered by SRM since 2016, a programme the manufacturer says has scaled to handle large volumes of service events annually. Daimler Trucks North America has also integrated Decisiv’s SRM with its Uptime Pro dealer service platform, a pairing the manufacturers say will shorten estimate times, enable instant approvals and verify parts availability in real time.
Third-party integrations are intended to reduce friction at the point of repair. According to industry announcements, Decisiv and Mitchell 1 have introduced an interface that supplies real-time labour time estimates inside SRM, and an integration with Mitchell 1 and other data partners aims to improve estimate accuracy and speed up technician workflows.
Decisiv executives said the alliance will expand through targeted working groups and ongoing recruitment of manufacturers, dealers and technology vendors encountered at TMC 2026. The stated objective is a unified set of standards and interoperable tools that reduce duplicated effort across the supply chain and deliver a more seamless experience for fleet operators, service providers and parts suppliers. The company suggested the coalition’s success will depend on broad participation and coordinated governance to replace fragmented, proprietary approaches with industry-wide practices.
Source: Noah Wire Services
