Sage has launched Sage Copilot within its operations software to provide real-time insights, identify risks earlier, and streamline decision-making for manufacturers and distributors, signalling a significant shift towards AI-driven supply chain management.
Manufacturers and distributors using Sage’s operations software will gain an AI assistant designed to surface problems sooner and speed decision-making across fulfilment and supply chains, the company said. Sage ha...
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s added Sage Copilot to Sage Operations, the product formerly known as Sage Distribution and Manufacturing Operations, as part of a wider push to embed domain-specific AI into everyday workflows.
According to a Sage press release, the assistant uses the Sage Platform’s shared data and AI services to deliver contextual insights inside existing processes so teams need not switch systems or rely on manual checks. The company says the tool highlights emerging risks, potential delays and bottlenecks, and the drivers of operational problems so staff can prioritise work and protect service levels.
“Manufacturers and distributors need tools that cut through complexity, not add to it,” said Rob Sinfield, Sage SVP for enterprise resource planning. “Sage Copilot gives teams a clearer view of emerging risks so they can act before problems escalate and safeguard service quality. By bringing trusted AI into everyday operational decisions, it strengthens performance where speed, accuracy and customer expectations matter most.”
Sage describes the new capabilities as the foundation for a broader network of intelligent agents that will progressively take on routine decisioning and action work across the manufacturing and distribution lifecycle. As those agentic workflows mature, the vendor argues organisations should see fewer manual checks, quicker responses to fulfilment risks and improved customer relationships.
Customers are already looking ahead to the change. “We are looking forward with enthusiasm to a future full of development opportunities that Sage Copilot will open up for our customers. Sales Insights will give them an overview of open orders or delayed deliveries at any time, so they can react earlier and prevent potential problems. This allows teams to save valuable time and use it profitably for strategic decisions,” said Katharina Kluth, authorised signatory at abacus edv-lösungen GmbH & Co.
The launch builds on earlier rollouts of Sage Copilot across Sage’s product portfolio. According to Sage, more than 40,000 small and medium-sized businesses and accountants accessed the assistant in its first year; independent reporting places active usage at about 41,000 customers across six Sage products since April 2024. Sage has also introduced related supply-chain visibility tools aimed at smaller consumer brands to help reduce delays and protect margins without replacing core systems, industry coverage shows.
Analyst commentary cited by multiple outlets underlines the trend toward AI-driven operational reporting. Industry data from Gartner forecasts that by 2028 roughly a quarter of supply-chain KPI reporting will be powered by generative AI models, a projection that frames Sage’s move toward embedded, context-aware assistants.
Sage frames the update as part of a roadmap to extend AI-powered agents into sector-specific workflows to boost resilience and longer-term supply-chain performance. The company says the capabilities are delivered via the Sage Platform and are intended to free operational teams from administrative tasks so they can focus on customer-facing priorities.
Source: Noah Wire Services
