**Global**: The 2025 Process Optimization Report from Celonis reveals that 89% of enterprise leaders believe AI must understand business processes to enhance efficiency. Despite widespread AI deployment, many executives fear process inefficiencies may hinder potential benefits, highlighting the need for strong supplier relationships.
In the context of ongoing digital transformation, the 2025 Process Optimization Report from Celonis reveals significant insights into the relationship between Artifical Intelligence (AI) and Process Intelligence. Conducted among over 1,600 global leaders, the survey indicates that a staggering 89% of enterprise leaders believe that AI must understand the workings of their business processes to yield meaningful results and enhance operational efficiency.
The report highlights a dual concern among executives: while the vast majority (99%) are deploying some form of AI technology, a sizeable portion (58%) worry that inefficiencies within their processes could significantly undermine the potential benefits of their AI initiatives. This underscores the importance of strong supplier relationships in optimising processes and driving business success in an increasingly digitised supply chain landscape.
According to the survey, many companies are focusing their AI efforts on improving business processes, with 81% planning to harness AI tools within the next year, and 74% anticipating an increase in their AI budgets. Notably, 61% are already implementing AI applications, such as chatbots, to bolster operational efficiency.
Alex Rinke, co-founder and co-CEO of Celonis, emphasised the pivotal role of Process Intelligence, stating, “AI agents need to be process aware – just like a GPS needs a map.” This analogy highlights how essential it is for AI to have context to drive effective decision-making. The findings clearly illustrate that the effectiveness of AI is intricately linked to well-optimised processes and robust supplier relationships.
Celonis has introduced a suite of tools known as AgentC, designed to integrate AI agents with their Process Intelligence Platform. This initiative aims to empower businesses to leverage prebuilt AI agents or create custom solutions that align with their unique processes, ultimately enhancing revenue-driving capabilities.
Analysts and industry leaders have recognised Celonis for its contributions to enterprise AI. The company has been named a leader in Gartner’s 2024 Magic Quadrant™ for Process Mining Platforms, acknowledging its ability to deliver system-agnostic process insights integrated with AI capabilities. Additionally, Forbes included Celonis in its 2024 Cloud 100 list, highlighting its impact within the fields of software and AI.
With the shift towards digitisation within supply chains, the role that effective supplier relationships play in digital success cannot be overstated. Reports such as Celonis’ not only aim to elucidate the intersection of AI and Process Intelligence but also provide a framework for business leaders to refine their operational strategies for improved productivity and profitability in a rapidly evolving market landscape.
Source: Noah Wire Services
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