Pax8 launches agentic AI platform to redefine MSP offerings by 2026

Pax8 unveils the Pax8 Agent Store, a new AI-driven platform designed to help MSPs transition into managed intelligence providers and unlock new revenue streams across diverse industries by 2026.

Pax8, a prominent cloud commerce marketplace, has announced the launch of the Pax8 Agent Store, an agentic AI platform designed to transform how managed service providers (MSPs) serve small and mid-sized businesses (SMBs). According to the company, the platform aims to equip MSP...

partners with tools to integrate and manage AI-driven solutions, thereby accelerating growth, unlocking new revenue streams, and enabling the delivery of agentic AI capabilities directly to SMB customers.

The Pax8 Agent Store is described as purpose-built for plug-and-play deployment and recurring revenue generation. It offers ready-to-use agentic products tailored for the core workflows of MSPs and their SMB clients. Partners will have access to continuous enablement content to support them through various stages of AI transformation, facilitating their evolution into what Pax8 terms “managed intelligence providers” (MIPs). The platform is set to deliver bundled AI solutions across several industries, including finance, healthcare, legal, and retail, allowing partners to create repeatable intellectual property through agents and workflows that can be replicated across clients, facilitating high-margin and differentiated revenue streams.

The company states that early access to the platform will be granted to a select group of partners starting in December 2025, with general availability planned for the first half of 2026. Partners will be able to offer agentic products to both self-serve and fully managed clients, integrate these solutions directly into Storefronts and workflows, and manage licenses via the existing Pax8 Marketplace. Pax8 has partnered with a curated selection of leading AI companies for the launch, including notable names such as Microsoft, AWS, Grammarly, Crowdstrike, and Zoom, emphasizing its strategic positioning in the AI space. In a further endorsement of its leadership, Pax8 has been invited to deliver agentic AI directly through the new Microsoft Marketplace.

While the announcement highlights significant potential for MSPs to grow their service offerings through AI, it should be noted that Pax8’s framing aligns with broader industry shifts towards AI integration in IT services. Research released by the company earlier in 2025 underscores this movement, projecting global AI services spending to reach $644 billion the same year. Pax8’s complementary releases, such as “The Managed Intelligence Provider Playbook” and “The Agentic Inflection Point” report, articulate a vision where traditional MSPs evolve into MIPs by leveraging AI-driven automation, agent marketplaces, and governance frameworks. These documents advocate for MSPs to transition from simple license procurement towards providing outcome-focused, vertically specialised AI solutions.

However, this transition raises questions about the pace at which smaller MSPs can adapt to sophisticated AI tools and develop differentiated, high-value offerings especially in sectors requiring specific regulatory compliance like healthcare and finance. The complexity and cost of becoming MIPs competing in AI-enabled marketplaces could pose barriers for less resourced providers.

In summary, Pax8’s Agent Store represents a strategic move to capitalise on the growing integration of AI technologies in managed services, positioning itself as a facilitator for MSPs to evolve alongside AI trends. The upcoming launch and its ecosystem partnerships reflect a broader industry acknowledgement that AI is reshaping traditional IT service delivery models, though practical adoption and competitive dynamics in the MSP landscape remain to be seen.

Source: Noah Wire Services