A new Forrester Consulting study commissioned by KIBO highlights substantial financial benefits, including a 167% ROI and rapid payback, as retailers adopt the company’s cloud-native OMS to enhance omnichannel fulfilment and operational efficiency.
A recent study commissioned by KIBO Commerce and conducted by Forrester Consulting highlights significant financial and operational benefits for enterprises deploying KIBO’s cloud-native Order Management System (OMS)....
Continue Reading This Article
Enjoy this article as well as all of our content, including reports, news, tips and more.
By registering or signing into your SRM Today account, you agree to SRM Today's Terms of Use and consent to the processing of your personal information as described in our Privacy Policy.
According to the announcement, organisations using the platform experienced a 167% return on investment (ROI) and an $8 million net present value (NPV) over three years, with a payback period of less than six months.
The study claims total quantified benefits of $12.8 million compared to $4.8 million in costs. Key advantages cited include $6.5 million in incremental profit derived from adopting new omnichannel fulfilment models such as ship-from-store and buy-online-pickup-in-store (BOPIS), $4.1 million in productivity improvements through automation and enhanced fulfilment efficiency, and $2.2 million in cost savings from retiring outdated legacy systems.
KIBO’s Chief Marketing Officer, Meagan White, described the OMS as “transforming how enterprises manage inventory across locations, intelligently route orders, orchestrate omnichannel fulfilment, and manage customer service and returns.” She added that retailers and brands leveraged the platform to reduce operational friction, cut legacy costs, and unlock growth opportunities, reinforcing the view that composable order management drives business agility and profitability.
Interviewed users reportedly praised KIBO’s modular system for enabling faster channel expansion, near real-time delivery accuracy, and simplified operations. The platform’s API-first, MACH-certified design was seen as a crucial factor in allowing businesses to automate workflows and introduce new fulfilment models without the disruptions typically associated with replatforming, stated Sachin Sharma, KIBO’s Chief Product Officer.
Beyond the cost and productivity metrics, the study referenced qualitative benefits including improved data insights, consistent reliability during peak periods, and strong collaborative relationships with KIBO. The analysis indicated that these factors contributed to faster order fulfilment, higher average order values, and enhanced customer satisfaction.
However, while these findings present a strong case for KIBO’s OMS, it is important to note that the study was commissioned by KIBO, which could introduce a degree of bias. Independent evaluations also show KIBO’s position as a strong performer within the order management ecosystem; for instance, a recent Forrester Wave report assigned KIBO high marks in various strategic and capability categories, highlighting its commerce-first approach and comprehensive feature set.
The broader market acknowledges the growing importance of unified, flexible commerce platforms given rising consumer expectations for seamless omnichannel experiences. KIBO’s composable architecture supports both B2B and B2C operations, real-time inventory tracking, and personalisation capabilities powered by AI, which aim to meet these evolving demands.
Nevertheless, potential adopters should weigh these reported benefits against their specific operational contexts and competitive offerings. While KIBO’s platform evidently prioritises agility and integration ease, the landscape includes multiple vendors each with distinct strengths, and thorough assessments tailored to organisational needs remain critical.
In sum, the Forrester TEI study underscores significant economic and operational gains attributed to KIBO’s intelligent order management solution, presenting a compelling narrative of transformation and growth fuelled by modern, modular commerce infrastructure. Yet, as with all vendor-sponsored assessments, the findings warrant careful independent scrutiny alongside broader industry analysis.
Source: Noah Wire Services
