Astreya introduces a new suite of AI solutions on marketplaces like ServiceNow Store, aiming to transform operational data into actionable intelligence and streamline IT support with automation tools, while offering free trials to foster adoption.
Astreya, a global IT managed services provider, has announced the launch of a new suite of enterprise AI agents designed to transform operational data into actionable intelligence, aiming to accelerate automation and enhance o...
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perational efficiency across cloud, workplace, and IT environments. According to the company, these AI agents are now available on several marketplaces, including the ServiceNow Store, and are part of Astreya’s effort to make AI-driven automation more accessible and impactful for businesses.
The company’s portfolio includes four production-ready AI solutions powered by 21 specialised agents and advanced large language models. These solutions , TicketLens, Astraix, Attachment Summarizer, and Intelligent Knowledge Builder & Optimizer , are intended to reduce manual workloads in IT support by streamlining incident management, automating knowledge management, and facilitating faster issue resolution. For instance, TicketLens provides unified insights across incidents and related records to enhance root cause analysis, while Astraix can analyse images of problems to recommend solutions and automate incident assignments.
Astreya claims that these solutions have the potential to free up IT teams from repetitive tasks, enabling them to concentrate on strategic initiatives. The company is offering its Agentic AI solutions free of charge for a limited period of three to six months, encouraging customers to trial their capabilities and provide feedback.
Beyond product releases, Astreya has introduced an AI Automation Readiness, Maturity & Coverage Assessment framework intended to help enterprises identify automation gaps and accelerate the adoption of AIOps technologies. Complementing this, the firm offers RapidPulse, a brief self-assessment tool designed to measure an organisation’s AI and automation maturity across strategic and operational dimensions.
The company’s CEO, Romil Bahl, highlighted the common challenge enterprises face in scaling AI pilots from labs to real-world business environments, stating that many efforts remain disconnected from operational systems, which limits efficiency gains. By embedding AI agents directly into business-critical platforms such as ServiceNow, Astreya aims to improve resilience and operational speed.
Astreya’s expansion into related AI ecosystems is further underscored by its recent launch on the Databricks Marketplace with Data Trust and Stats Intelligence (DTSi), a solution utilising five AI agents to transform complex and unstructured datasets into actionable insights. This positions Astreya among Databricks’ validated partners, reflecting the broader trend of collaboration between enterprise AI platforms and cloud data ecosystems to enhance data-driven decision-making.
The company’s Enterprise AI Innovation Center in Hyderabad acts as a hub for applied AI research, prototyping, and co-innovation with clients. This facility plays a central role in accelerating the development of deployable AI solutions tailored for enterprise needs, bridging the gap between experimental AI concepts and scalable operational use. The Hyderabad center recently marked its one-year anniversary, having established itself as a key site for Astreya’s global AI initiatives including security and scalability certifications.
Industry observers note that the integration of AI agents within platforms like ServiceNow aligns with broader advancements in enterprise automation offered by solutions such as ServiceNow’s Automation Engine. This integration facilitates more seamless AI-driven workflows, enabling organisations to bridge insights and actions efficiently. Notably, Astreya has also partnered with 3CLogic to enhance its IT managed services with voice AI and contact centre solutions integrated into ServiceNow, signalling a push towards smarter, AI-enabled customer engagement.
While Astreya’s initiatives reflect growing enterprise demand for scalable AI automation that can move beyond isolated experiments, the market remains competitive and rapidly evolving. The success of these AI agents and frameworks will hinge on their ability to deliver measurable business outcomes and integrate smoothly with existing IT operations. Analysts suggest that frameworks that support practical assessment and phased deployment, like those offered by Astreya, are critical in helping organisations transition from pilot projects to broader AI adoption.
In summary, Astreya is positioning itself as a key player in the enterprise AI automation landscape through a combination of agent-based AI solutions, readiness assessments, strategic partnerships, and innovation hubs. The company’s approach emphasises embedding AI directly into operational workflows to reduce manual effort and improve business agility, aligning with the ongoing digital transformation trends shaping IT infrastructure and service delivery.
Source: Noah Wire Services
