Salesforce has announced its intention to acquire Convergence.ai in a strategic move designed to bolster the development of its AI agent platform, Agentforce. The definitive agreement is set to close in the second quarter of Salesforce’s fiscal year 2026, pending customary regulatory approvals. According to the announcement, the incorporation of Convergence’s technology and talent is expected to play a “central role” in propelling the capabilities of Agentforce.
Adam Evans, executive vice president and general manager of Salesforce AI Platform, articulated the significance of this acquisition by highlighting the evolution of customer interaction and employee productivity, which will increasingly rely on sophisticated AI agents proficient in navigating digital complexities. He stated, “The next wave of customer interaction and employee productivity will be driven by highly capable AI agents that can navigate the complexities of today’s digital work.” Convergence’s technology, which allows AI agents to adapt in real time, aims to facilitate the management of intricate tasks such as web-based workflows and multi-step processes, enhancing the overall user experience.
Marvin Purtorab, CEO and co-founder of Convergence, shared his enthusiasm for the acquisition, claiming it represents a pivotal opportunity to broaden their vision of integrating automation into standard operational practices. “Joining Salesforce is the ideal step to scale that vision,” he remarked, emphasising the potential to foster innovation and efficiency across organisations.
Salesforce has recorded significant growth in its Data Cloud, with revenues hitting $900 million for the fiscal year ending 31 January, representing a remarkable 120% increase year on year. Gabrielle Tao, senior vice president of product management at Salesforce, noted that interest in generative and agentic AI among enterprises has been a driving factor in this surge. “We make enterprise data ready for the agentic era,” Tao said, indicating a strong commitment to refining AI experiences to world-class standards.
The integration of AI agents is already evident within Salesforce, which employs such technology to aid users with inquiries related to the Salesforce platform itself. Evans noted that these intelligent agents resolve 97% of customer cases independently, showcasing the efficacy of their current AI capabilities.
The development of Agentforce coincides with Salesforce’s broader strategy in the AI landscape, which includes a partnership with NVIDIA aimed at advancing autonomous agents and enhancing interactive experiences. This collaboration focuses on the amalgamation of NVIDIA’s AI platform with Salesforce’s offerings to optimise predictive workflows and cultivate engaging digital avatars for enriched customer interactions.
Moreover, Salesforce has also launched AgentExchange, a marketplace that enables partners to build and monetise AI components within the Agentforce ecosystem. Featuring an initial roster of over 200 partners, AgentExchange aims to facilitate quicker deployment of AI agents and offers a comprehensive library of templates and add-ons to streamline the development process.
As Salesforce continues to innovate, the anticipated acquisition of Convergence.ai appears to be a pivotal step towards refining and expanding its AI capabilities, laying a foundation for more integrated and intelligent automated solutions in the business landscape.
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Source: Noah Wire Services
